Three methods to start a charge
Method 1: Mobile app
Use the appropriate mobile app for the specific charger.
Method 2: RFID Card
Hold the RFID card against the reader to activate the charging process.
Method 3: Manual
Use the start button on the charger or touchscreen.
If an error message appeared when you tried using one method to start the charge, we recommend unplugging your vehicle, plugging it back in, and trying to start a charge using a different method.
If this doesn't resolve the issue, please call BC Hydro to report the problem at 1 866 338 3369.